In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…
Read MoreExperience will be everything in 2019—starting with your customer
2019 manufacturing predictions: start small, win big with AI
A new generation of point AI solutions will prove themselves in 2019. They’ll build new trust, urgency and understanding of…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreIndustrial IoT trend advancing rapidly despite strong headwinds
Selecting and implementing any enterprise technology is not a rapid process. And the internet of things (IoT), as an enterprise…
Read MoreA 2-tier ERP? – Don’t rule it out!
When a business should consider a TWO-TIER ERP STRATEGY Today’s ERP landscape is mature, with most companies having implemented some…
Read MoreIntroducing Conversational AI in the Contact Center
What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…
Read MoreHelp, robots will replace our jobs!
Well, at least I don’t believe that. They will definitely change the how we work or, even better, how we…
Read MoreWhat’s next in Engineering, Construction & Infrastructure: Three key software selection criteria
In my previous blog, I outlined key trends facing engineering, construction & infrastructure organizations – digital transformation, Building Information Modelling…
Read MoreThe construction industry is changing fast
The engineering, construction and infrastructure (ECI) industry is facing huge challenges as it tries to deal with increasing demand to…
Read MoreEra of the Smart Factory: How can manufacturers get to the future quicker?
Businesses are constantly told they will go broke if they do not digitally transform and quickly, but for manufacturers it’s…
Read MoreQ&A: Will construction companies be able to keep pace with demand?
In this Q&A, Kenny Ingram, construction and contracting industry expert and Global Industry Director at IFS, answers questions on whether…
Read MoreGDPR and information security: what you need to do
Attacks by hackers are only getting worse – and more professional. GDPR is the first major government response to this. Business needs to get its house in order, and at IFS we take security very seriously.
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