In my last blog, I talked about the use of artificial intelligence to help process manufacturers uncover the holy grail…
Read MoreThe biggest challenge to the adoption of artificial intelligence is us
Managing The March Towards Zero-Touch Service
A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…
Read MoreDealing with the UK housing dilemma means thinking outside of the box
It would seem that whatever the reason, the UK housing market is at a crossroads. Some sources state that the…
Read MoreFour Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…
Read MoreIf Amazon did Factories
Amazon recently announced record profits of $3.03bn, breaking its own record for the third consecutive time. However, Amazon appears to be…
Read MoreIFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…
Read MoreChallenger Champions: celebrating the people within our customers who do things differently and have an impact
Early on in my working life I decided I wanted to pursue a career in technology. The pace of change…
Read MoreThe biggest barrier to mining transformation: software fragmentation
Systems fragmentation is the single biggest barrier to business transformation and innovation we see in the mining industry. Most companies…
Read MoreDigital twins for commercial aviation – how MROs can reap the rewards
Interest in digital twin technology is at an all-time high and the aerospace & defense industry is a forerunner in…
Read MoreAssurer le R.O.I de l’ajout de l’Intelligence Artificielle
Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…
Read MorePourquoi l’engagement des agents de support client dépend de l’efficacité des outils
Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
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