Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…
Read MoreBuilding Trust With Every Moment of Service
6 automation trends you need to know for 2022
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…
Read MoreWithin 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read MoreHow ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreIFS assyst named a Leader in Enterprise Service Management
The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a…
Read MoreAll you need to know about IFS assyst 11.4
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This…
Read MoreContinuous Improvement and the Importance of a Growth Mindset
If you’re struggling to drive continual service improvement, it may be because there are cultural barriers to overcome.
Read MoreHow to Make Omnichannel ITSM Work
If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…
Read MoreHow Omnichannel ITSM Improves Quality, Speed, and Cost
Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational…
Read MoreService Management in IFS Cloud: Service Object 360
Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…
Read MoreFood and Beverage Manufacturing – Turning planning and forecasting to your advantage
In my previous blog I looked at the challenges of planning and forecasting in today’s fast-paced food and beverage manufacturing…
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