In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…
Read MoreThe Evolving Utility: Keeping pace with market and technology trends
IFS Unleashed: Why we’re a Sponsor at Miami
For more than two decades, Astra and Canyon Technologies coexisted independently as IFS partners. Last year, the organizations merged, creating…
Read MoreKey strategies for reducing service desk calls
The service desk plays an integral role in IT service management. It’s the single point of contact between the service…
Read MoreWhat’s new in IFS assyst 11.5?
Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…
Read MoreIFS assyst named a winner for the 2022 Sales and Marketing Technology Awards
We’re pleased to share that IFS assyst is named as a winner at this year’s Sales and Marketing Technology Award,…
Read MoreKeeping up with Certification and Compliance in Life Sciences
Manufacturing is probably the most highly regulated of all the industries and as a result has many bodies watching its…
Read More7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreHow to get Budget for Modern ITSM Technology
In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at…
Read MoreHow Advanced Service Desk Chatbots Work
A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
Read MoreHow to get Employees to Use and Adopt the Self-Service Portal
Gartner: 6 Smart Steps for ITSM Tool Selection Success
If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…
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