Smartphones. Social media. Virtual reality. Artificial intelligence. Love it or loathe it, technology is hugely important to our lives. Whether…
Read MoreThe role of technology in fostering a greener future
Top 5 features to look for in an ESM system
Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience?…
Read MoreUser Education for a Moment Of Service
Since its inception, documentation for software system users has been known as “help”. Fast-forward to today, when software companies now…
Read MoreOptimize Performance and Lifecycles with Asset Resilience
The digital world has arrived. Forty-eight percent of organizations are now digital, having moved from the act of digitally transforming…
Read MoreHow ESM supports your distributed workforce
Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
Read MoreCustomer Interview: How Konica Minolta plan to transform Field Service Management with IFS
Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace…
Read MoreHow Do We Prepare for the Future of Manufacturing?
Challenging Times Require a New Approach These days, it’s so hard to be successful in manufacturing. We’re living in a…
Read More6 tell-tale signs of burnout in your IT team (and what you can do about it)
Are you constantly troubleshooting, coding, and developing new systems? If so, you’re not alone – the IT industry is essential…
Read MoreWhat’s the deal with ITOM and DevOps?
As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…
Read MoreRepeatable & Predictable Project Financial Performance – The Foundation for Success & Business Resilience
Firms in the construction and engineering industry deliver complex, high-value projects for exceedingly small profit margins. This creates major business…
Read MoreWhat is ITIL service catalog management?
What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…
Read MoreBuilding Resiliency: Aligning Asset Management with Strategic Goals
Enterprise asset management (EAM) has become a critical enabler in the success of the business. Once considered the domain of…
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