Mark Brewer

Vice President for the Service Industry, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.

| | Estimated reading time: 3 minutes | Business Technology, Digital Transformation, Service, Strategy
On the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader
Service Employee

A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS…

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| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Mobility, Service, Strategy
Not one, but two Service acquisitions: what’s behind today’s announcement?
Contact center agents

Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments…

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| | Estimated reading time: 4 minutes | Creativity & Innovation, Digital Transformation, Service, Strategy
So you are servitizing your business… now what?
servitization of the field service industry

The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization…

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