As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…
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Vice President for the Service Industry, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.
TELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022
Optimized service through transformative orchestration
Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…
Read MoreThanks to IFS’s service management customers for helping us stay safe at home
Many of us right now are at home, except for the essential workers that provide the products and services that…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read More3 étapes pour une expérience client connectée et des services inégalés
En tant que clients, nous nous sommes habitués à la satisfaction instantanée de nos besoins grâce à l’uber-connectivité. Vous est-il…
Read More3 steps to creating a connected customer experience for service success
We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…
Read MoreAI, digital twins and IoT to drive the service sector toward a data-driven 2018
With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…
Read MoreWhen digital transformation and customer expectation collide: the field service predicament
Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation…
Read MoreOn the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader
A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS…
Read MoreNot one, but two Service acquisitions: what’s behind today’s announcement?
Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments…
Read MoreSo you are servitizing your business… now what?
The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization…
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