En tant que clients, nous nous sommes habitués à la satisfaction instantanée de nos besoins grâce à l’uber-connectivité. Vous est-il…
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Vice President for the Service Industry, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.
3 étapes pour une expérience client connectée et des services inégalés
3 steps to creating a connected customer experience for service success
We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…
Read MoreAI, digital twins and IoT to drive the service sector toward a data-driven 2018
With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…
Read MoreWhen digital transformation and customer expectation collide: the field service predicament
Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation…
Read MoreOn the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader
A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS…
Read MoreNot one, but two Service acquisitions: what’s behind today’s announcement?
Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments…
Read MoreSo you are servitizing your business… now what?
The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization…
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