What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…
Read More
Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.
What is an IT ticketing system (and how to find the best one)?
Confused About the ITIL 4 Service Value Chain?
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…
Read MoreWithin 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read MoreContinuous Improvement and the Importance of a Growth Mindset
If you’re struggling to drive continual service improvement, it may be because there are cultural barriers to overcome.
Read MoreImproving IT Maturity: Why IT Maturity Matters
IT maturity matters because IT matters In the information age, business performance relies on IT excellence, which in turn relies…
Read MoreWhat Is a Service Catalog? – A Quick Reference Guide
IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT…
Read MoreService Desk Challenges: Reduce Call Volumes
This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…
Read MoreStrategic vs Tactical Enterprise Service Management Explained
Enterprise Service Management (ESM) – “the use of IT service management (ITSM) principles and capabilities in other business areas to…
Read More
