The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and…
Read More
Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.
The 4 Dimensions of ITIL 4: Partners & Suppliers
The 7 Guiding Principles of ITIL 4: Optimize and automate
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
Read MoreImproving IT Maturity: Why IT Maturity Matters
IT maturity matters because IT matters In the information age, business performance relies on IT excellence, which in turn relies…
Read MoreWhat Is a Service Catalog? – A Quick Reference Guide
IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT…
Read MoreService Desk Challenges: Reduce Call Volumes
This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…
Read MoreStrategic vs Tactical Enterprise Service Management Explained
Enterprise Service Management (ESM) – “the use of IT service management (ITSM) principles and capabilities in other business areas to…
Read More
