| | 6 minutes | Business Technology, Manufacturing
The biggest challenge to the adoption of artificial intelligence is us
The Biggest Challenge to AI Adoption

In my last blog, I talked about the use of artificial intelligence to help process manufacturers uncover the holy grail…

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| | 3 minutes | Customer Engagement, Service
Ensuring the ROI of Adding Artificial Intelligence
Adding Artificial Intelligence

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…

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| | 3 minutes | Customer Engagement, Service
The Emergence of Artificial Intelligence within Customer Service
Artificial Intelligence within customer service

Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…

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| | 5 minutes | Creativity & Innovation, Digital Transformation
3 Real-World Use Cases of Artificial Intelligence Delivering Real Value in Enterprise Applications

“AI” is one of the most overused technology buzzwords of the last 2-3 years.  But the term is not going…

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| | 4 minutes | Business Technology, Creativity & Innovation
From Acetate to Artificial Intelligence

Predictions vary about when emergent technologies will become a reality. Can taking a look at the past provide insight into…

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| | 5 minutes | Business Technology, Creativity & Innovation, IFS Labs, Service
A proven example of artificial intelligence in IFS business software
Artificial Intelligence

In the previous blogs, I have been talking about what artificial intelligence (AI) is and some of the hype and…

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| | 6 minutes | Business Technology, Creativity & Innovation, IFS Labs
Artificial intelligence: defining and explaining AI-related terminology
Artificial intelligence: defining and explaining AI-related terminology

Artificial intelligence (AI), machine learning, data science and advanced analytics are just some of the terms that are used a…

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| | 5 minutes | Business Technology, IFS Labs
Artificial intelligence myths
Artificial intelligence myths

Artificial intelligence (AI) is a very polarizing subject in that it’s one of the most overhyped subjects. Yet at the…

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| | 4 minutes | Business Technology, IFS Labs
I, Robot – Can Artificial Intelligence Play a Role in Business Applications?

You have seen the Hollywood interpretations of artificial intelligence (AI). But what about AI in the real world? What about automating some of the decisions that we do manually in our businesses today? Or what about using AI to provide a better alternative to rule based processing which we use so much of in our business applications?

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| | 5 minutes | Service
IFS Planning and Scheduling Optimization – Our Own Crystal Ball
Planning and Scheduling Optimization

What makes humans different? What attribute separates us from other species? The primary one I would suggest is our ability…

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| | 5 minutes | Engineering, Construction & Infrastructure
Predictions for the pandemic era construction sector
pandemic era construction

Making predictions that hold water even a year or two out is always difficult. So I fully expected that predictions…

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| | 4 minutes | Creativity & Innovation, Events
Motivation behind MindFuel
MindFuel

The world of events has changed. You’ve raised the bar on what you expect and we listened. In the last…

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