| | Estimated reading time: 5 minutes | Customer Experience, Energy, Utilities & Resources
Utilities: The seismic shift in customer engagement

Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…

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| | Estimated reading time: 8 minutes | Energy, Utilities & Resources, Oil & Gas, Transform Your Business
Diversify or disappear: five energy, utilities and resources industry predictions

Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand…

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