Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
Read MoreHow to Launch a Service Desk Chatbot
On First Principles: Challenging Tradition to Solve Communal Problems
In the wake of the COVID-19 pandemic, global travel has experienced an unprecedented downturn. With airlines taking the brunt of…
Read MoreService Desk Challenges: Find, Keep, and Motivate Your Staff
This is article number 1 in a series of 8. The Challenge The quality of your IT customer experience mainly relies on the calibre…
Read MorePredictions for the pandemic era construction sector
Making predictions that hold water even a year or two out is always difficult. So I fully expected that predictions…
Read More2020: The year technology finally acts as a true enabler
Finance and human capital management (HCM) are the foundations of global business operations, and they are being affected by regular and unpredictable changes to business models,…
Read MoreFinance to Drive Growth
Those of you that know me well, will know that standing up to speak in front of thousands of people…
Read MoretheCUBE at IFS World Conference 2019 with Marne Martin
theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement…
Read MoreWe Walked Six Months in Your Shoes
Did you know that IFSrunsIFS? This should be expected – that we would be ‘dogfooding’ – but our journey to…
Read Moreifs.com – our new domain name and website evolution
Good news from IFS HQ today in that the domain name ifs.com is now in its rightful (and purple) digital…
Read More4 Ways for A&D Manufacturers to Rise to the Challenge of Industry 4.0
‘Aerospace & Defense 4.0’ is revamping the manufacturing landscape in A&D. Its emergence has signaled the arrival of cost-saving products…
Read More3 Opportunities to Upskill Your Technicians for Today’s Field Service Landscape
In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will…
Read MoreFour Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…
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