When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
Giving military equipment a new lease of life – how to prolong the service life of assets
The high cost of developing new equipment and the changing political climate between countries where lengthy procurement projects need a…
Read MoreWelcome to the future of field service
Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…
Read MoreIndustrial IoT trend advancing rapidly despite strong headwinds
Selecting and implementing any enterprise technology is not a rapid process. And the internet of things (IoT), as an enterprise…
Read MoreBrexit – an opportunity for scenario planning
Brexit, the UK’s EU exit, has sparked debate from many perspectives. With more questions being asked than solutions offered, Brexit…
Read MoreImplementing 2-tier ERP – Making it work
The advantages and disadvantages of a 2-tier ERP strategy In my last blog I looked at the reasons why a…
Read MoreA 2-tier ERP? – Don’t rule it out!
When a business should consider a TWO-TIER ERP STRATEGY Today’s ERP landscape is mature, with most companies having implemented some…
Read MoreThe complex task of keeping modern naval fleets primed and ready
The naval support chain is getting bigger. Just consider the scale of the US Navy. The 250+ strong fleet contains…
Read MoreThe Emergence of Artificial Intelligence within Customer Service
Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…
Read MorePedal to the metal: Pushing new boundaries in automotive manufacturing
The automotive industry is already in the middle of huge market change. Cars and commercial vehicles are getting smarter, and…
Read MoreHelp, robots will replace our jobs!
Well, at least I don’t believe that. They will definitely change the how we work or, even better, how we…
Read MoreFood safety and risk – Changes in BRC 8 reinforce the possible
Do the changes in BRC 8 bring increased focus on traceability, risk management and cyber security? Traceability, recall and risk …
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