While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organization should take great care…
Read MoreFinding the Perfect Balance of AI and Agent-Assisted Service
Introducing Conversational AI in the Contact Center
What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…
Read MoreCross-Functional Cooperation is the Key to AI Success
When you ask customers what they want from their experiences with your organization, simplicity and ease top their list. Furthermore,…
Read MoreThe First Step to Integrating AI in Your Customer Experience
When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…
Read MoreAirline success quantified: The maintenance metrics and the math versus the misspend
Airlines face a constant battle to win more passengers, reach new destinations and grow profits. But as new, often lower-cost…
Read MoreCan an AI chatbot deliver great customer service?
Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…
Read MoreSustainable Manufacturing: an Opportunity, Not a Punishment
As manufacturers face a customer that increasingly demands sound, eco-friendly products , they are increasingly looking at how they can…
Read MoreSmart Factories – The theory of constraints reborn?
Over the years there have been many paradigms that claim to optimize production and save the world—bottleneck, forward and backward,…
Read MorePredictive maintenance – moving from relevant to essential in the automotive industry
The penalties for poor maintenance can be high—in energy production, loss of revenue and component costs, as well as fines…
Read MoreSee it, hear it, feel it – Augmented Reality hits A&D Maintenance
Augmented and virtual reality seem to have existed as buzzwords in lots of industries over recent years—but real-life business use…
Read More3 AI investments IFS is focusing on
Artificial Intelligence (AI) is such a big topic, and so many different possibilities exist, that you should focus on those…
Read MoreHow new technology and AI can control rising maintenance costs
Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and…
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