| | Estimated reading time: 3 minutes | Customer Engagement, Service
Cross-Functional Cooperation is the Key to AI Success
AI success

When you ask customers what they want from their experiences with your organization, simplicity and ease top their list. Furthermore,…

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| | Estimated reading time: 2 minutes | Customer Engagement, Service
The First Step to Integrating AI in Your Customer Experience
Integrating AI

When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…

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| | Estimated reading time: 3 minutes | Aerospace & Defense
Airline success quantified: The maintenance metrics and the math versus the misspend
Airline Maintenance Header

Airlines face a constant battle to win more passengers, reach new destinations and grow profits. But as new, often lower-cost…

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| | Estimated reading time: 3 minutes | Creativity & Innovation, Service
Can an AI chatbot deliver great customer service?
AI Header

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

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| | Estimated reading time: 2 minutes | Manufacturing
Sustainable Manufacturing: an Opportunity, Not a Punishment
Island

As manufacturers face a customer that increasingly demands sound, eco-friendly products , they are increasingly looking at how they can…

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| | Estimated reading time: 5 minutes | Creativity & Innovation, Digital Transformation, Manufacturing, Process Manufacturing
Smart Factories – The theory of constraints reborn?

Over the years there have been many paradigms that claim to optimize production and save the world—bottleneck, forward and backward,…

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| | Estimated reading time: 4 minutes | Automotive, Creativity & Innovation, Digital Transformation
Predictive maintenance – moving from relevant to essential in the automotive industry
Worker performing test on machinery

The penalties for poor maintenance can be high—in energy production, loss of revenue and component costs, as well as fines…

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| | Estimated reading time: 3 minutes | Aerospace & Defense, Creativity & Innovation
See it, hear it, feel it – Augmented Reality hits A&D Maintenance
Aircraft maintenance workers servicing airplane engine

Augmented and virtual reality seem to have existed as buzzwords in lots of industries over recent years—but real-life business use…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, IFS Labs
3 AI investments IFS is focusing on
3 AI investments IFS is focusing on

Artificial Intelligence (AI) is such a big topic, and so many different possibilities exist, that you should focus on those…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Service
How new technology and AI can control rising maintenance costs
Mining Maintenance Costs

Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Events, IFS Labs, Oil & Gas, Research
AI, innovation and working with our customers: IFS’s future
AI, innovation and working with our customers: IFS's future

Technology doesn’t stand still, and neither do we. In this session, we hear the latest on AI from IFS labs; how user groups are help each other – and us – get better, and how Shawcor is trnafroming its approach to business.

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| | Estimated reading time: 4 minutes | Créativité & Innovation, Evènements, Technology
IFS Maintenix: Rendre la maintenance des avions plus rapide, moins chère et meilleure
IFS Maintenix: Making aircraft maintenance faster, cheaper and better

Maintenix has two decades of development behind it, but it’s new to IFS – and we’re developing it fast. Here’s how we’re getting aircraft assets back in the air, quickly, cheaply and safely.

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