Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability…
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Tom is the Director of Global Competitive Intelligence. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.
IFS Named a Leader for Fifth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
IFS Partners with TomTom to Set the Standard for Best-in-Class Optimization
Here at IFS, we understand that scheduling and planning optimization can be so much more than a bludgeon to lower…
Read MoreIDC Names IFS a Leader in Field Service Management Applications for Manufacturers
Over the course of the last few years, the increasing demands of customers have led manufacturers across industries to embrace…
Read MorePreparing your Business to Capitalize on Best-in-Class Optimization
In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more…
Read MoreThe Road to Service Excellence in Telecommunications
Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…
Read MoreCan you Accurately Measure the Business Impact of Service Technology?
During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners…
Read MoreThe State of Service Management Software Deployment is in the Cloud. Are you there yet?
A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…
Read MoreReverse Logistics Software Buyer’s Guide
It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms…
Read MoreFive Ways the IFS World Conference will Make your Service Firm Better
This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise…
Read MoreThe Death of the Service Dispatch
Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has…
Read MoreManaging The March Towards Zero-Touch Service
A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…
Read MoreFour Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…
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