When business leaders think about Artificial intelligence (AI), they usually do so in one of two ways. Either they think…Read More
With experience across a wide array of disciplines, Tom Paquin supplies service management industry expertise and thought leadership to IFS through his written and media content. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.
It’s easy for an organization to decide to digitally transform their enterprise. They’ve bought into the buzzwords, read the research,…Read More
One of the most common mistakes that plagues organizations attempting to chart a path to true digital transformation is the…Read More