In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more…
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With experience across a wide array of disciplines, Tom Paquin supplies service management industry expertise and thought leadership to IFS through his written and media content. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.
Preparing your Business to Capitalize on Best-in-Class Optimization
The Road to Service Excellence in Telecommunications
Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…
Read MoreCan you Accurately Measure the Business Impact of Service Technology?
During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners…
Read MoreThe State of Service Management Software Deployment is in the Cloud. Are you there yet?
A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…
Read MoreReverse Logistics Software Buyer’s Guide
It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms…
Read MoreFive Ways the IFS World Conference will Make your Service Firm Better
This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise…
Read MoreThe Death of the Service Dispatch
Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has…
Read MoreManaging The March Towards Zero-Touch Service
A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…
Read MoreFour Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…
Read MoreIFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…
Read MoreNext-Generation AI Applications That Will Change the World of Field Service
We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial…
Read MoreAI: A Cornerstone of Your Digital Transformation Strategy
When business leaders think about Artificial intelligence (AI), they usually do so in one of two ways. Either they think…
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