Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve…
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Sarah Nicastro has extensive experience covering the trends, technologies and challenges that significantly impact service-centric businesses. Through insightful articles and engaging interviews with industry giants, Sarah expertly distils real-world perspectives into actionable insights. With a unique combination of community-sourced best practices and her own thought leadership, Sarah empowers business leaders to embrace innovation and chart their course toward sustainable success. Sarah joined IFS in 2018 to create and launch Future of Field Service after more than a decade as the Editor-in-Chief of Field Technologies. Sarah continues to oversee the platform and remains passionate about giving leaders an opportunity to share their trials and triumphs on the weekly UNSCRIPTED podcast, as well as bringing the IFS customer community together to collaborate, share best practices, and communicate their stories of innovation in relatable yet compelling ways.
4 Predictions of How Service Will Be Meaningfully Changed by COVID-19
A Look at Field Service in 2020
Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….
Read More5 Common Failure Points of Field Service Software Implementations
Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit…
Read More3 Opportunities to Upskill Your Technicians for Today’s Field Service Landscape
In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will…
Read MoreMakino’s Critical Shift from Reactive to Predictive Service
Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for…
Read MoreTDC’s Mission To Minimize Vulnerability, Maximize Competitive Advantage
For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in…
Read MoreField Service Used To Be Easy: How Spencer Technologies Uses Data To Adapt
Founded in 1972, Spencer Technologies has grown to become a global company with more than 500 employees and 200 technicians…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
Read MoreBienvenue dans l’avenir du Field Service
Sarah Nicastro a rejoint IFS en octobre – elle explique ici sa première grande initiative en tant que Field Service…
Read MoreExperience will be everything in 2019—starting with your customer
In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreWelcome to the future of field service
Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…
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