Sarah Nicastro

Sarah Nicastro has extensive experience covering the trends, technologies and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the Editor-in-Chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast as well as bringing the IFS customer community together to collaborate, share best practices, and contribute valuable VoC (voice of the customer) back into IFS.

| | Estimated reading time: 9 minutes | Creativity & Innovation, Service, Transform Your Business
Experience will be everything in 2019—starting with your customer
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In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…

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| | Estimated reading time: 3 minutes | Business Agility, Customer Engagement, Service, Transform Your Business
The Self-Service Imperative
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With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…

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| | Estimated reading time: 3 minutes | Service
Welcome to the future of field service
People Talking

Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…

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| | Estimated reading time: 3 minutes | Service
From the outside in: Why I decided to join IFS

Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…

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