Artificial Intelligence (AI) topped the list of technologies organizations are investing in according to a 2020 global study. The majority…
Read MoreBusinesses Want Intelligent Technology
The State of Service Management Software Deployment is in the Cloud. Are you there yet?
A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…
Read MoreFour Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…
Read MoreThe compelling business case that is driving IFS customers to the cloud
A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of…
Read MoreDebunking three common cloud-based enterprise software myths
Enterprise software will reside increasingly in the cloud. In some rare situations, on-premise instances of enterprise software will be desirable—for…
Read MoreInsight, knowledge and speed – three key areas propelling commercial operators in 2019
Fluctuating oil prices, labor skills shortage and more complex assets entering service are all part and parcel of this competitive…
Read MoreElevating field service to new heights with IFS FSM 6
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the…
Read MoreWhy IFS FSM 6? It’s the field service game changer
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreHow customer service is being digitally transformed
A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24…
Read MoreField Service Buzzwords: Bringing it together
In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…
Read MoreField Service Buzzwords: ‘Cloud’
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…
Read MoreQ&A: Will construction companies be able to keep pace with demand?
In this Q&A, Kenny Ingram, construction and contracting industry expert and Global Industry Director at IFS, answers questions on whether…
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