A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for our unmatched ability to both provide the scope of capabilities to support even the most complex implementations and execute…
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for the excellence of our service management solution, and the many ways that it helps service organizations maximize wins and build digital-first service solutions, the…
A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of our regular series of posts of n-nonsense insight into enterprise cloud computing, I look at the benefits of provisioning core business applications in the cloud. To be clear, at IFS we believe in giving our…
Enterprise software will reside increasingly in the cloud. In some rare situations, on-premise instances of enterprise software will be desirable—for instance in mining of offshore drilling where business operations are in remote areas unserved by reliable connectivity. But for the clear majority of businesses, the objections against cloud are, today, easily discounted. As part of…
Fluctuating oil prices, labor skills shortage and more complex assets entering service are all part and parcel of this competitive environment that is 2019. Despite the growth in air travel demand bringing opportunities for airline operators, they will face challenges along the way. When looking at the technologies which will help operators maximize efficiency over…
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the next five years, to around $5 billion. That growth is being driven by businesses putting strategic emphasis on selling long-term services and guaranteed ‘outcomes’, as well as hikes in consumer expectations around service quality and…
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…
A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24 months, technology will drive digital transformation in many companies striving to improve and predict revenue streams while also improving operational efficiency. shows that nearly three quarters of respondents provide service on equipment that is sensor-enabled….
In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last blog we discussed cloud’s huge influence on successful service models. My goal throughout this series has been that you leave with an understanding how these key concepts can bring value to your customers and your…
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key to helping your organization grow. Cloud enables an organization to grow and scale, respond to cyclical service patterns and move to a more secure, safer environment. Cloud will also help your organization adopt key service…
