| | Estimated reading time: 4 minutes | Business Technology, Service
Is M2M the Real Deal? Exploring the Latest Field Service Trend

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today….

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| | Estimated reading time: 1 minute | Mobility, Service
PODCAST: Improve the Customer Experience with Service Management Software

As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it…

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| | Estimated reading time: 1 minute | Service
Does Big Data Have a Role to Play in Service Management?

The other day, I had an enjoyable conversation with IFS Senior Vice President Larry Laux – one of our most…

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