Cloud Business Case

by   |    |   4 minutes  |  in Business Agility, Business Technology, Cloud, Transform Your Business

A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of our regular series of posts of n-nonsense insight into enterprise cloud computing, I look at the benefits of provisioning core business applications in the cloud. To be clear, at IFS we believe in giving our…

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next-generation ai

by   |    |   4 minutes  |  in Business Technology, Digital Transformation, Service, Transform Your Business

We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial Intelligence (AI) are beginning to make their way into a variety of software solutions, augmenting automation and helping to improve service outcomes. The thing about all of those technologies is that, as of now, they’re…

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AI: a Cornerstone of your Digital Transformation

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service, Transform Your Business

When business leaders think about Artificial intelligence (AI), they usually do so in one of two ways. Either they think of it as science fiction, or they see it as a customer-facing gimmick. The reality, though, is that Artificial Intelligence is already beginning to integrate itself into tools used for Digital Transformation in a variety…

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strategic positioning

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Manufacturing, Strategy, Transform Your Business

The King is dead, long live the King! With change and renewal being the only long-term constant, business positioning and product prediction become key to survival. ‘Strategic positioning’ is part two of a three-part blog series outlining the cornerstones required for reinforcing business longevity. Clairvoyancy or Cunning Your strategy requires provision to have the right…

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sandro-katalina-457230-unsplash

by   |    |   7 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Transform Your Business

AI will combine with new-generation sensors to create a new kind of business automation in 2019. Digital twins will help companies see their businesses anew, with shared simulations that offer security in investment and product development. And blockchain will shed its negative perceptions, emerging as an enabler, not a disruptor. 2019 will be all about…

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6886_50041

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Manufacturing, Transform Your Business

A new generation of point AI solutions will prove themselves in 2019. They’ll build new trust, urgency and understanding of what ‘AI’ actually is, and just how much it can deliver. Voice-driven solutions will lead the charge. And we’ll see pick-and-place robots in smart warehouses delivering a major competitive edge, as companies advance their use…

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Adding Artificial Intelligence

by   |    |   3 minutes  |  in Customer Engagement, Service

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and resources. Because of this, when an organization is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. There are a number of ways…

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AI

by   |    |   3 minutes  |  in Customer Engagement, Service

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions. Its versatility in expanding self-service options across channels, its ability to capture robust customer insights, and its efficiency in handling contacts make it a very attractive investment for contact center leaders. Customers realize this and…

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AI adoption mistakes

by   |    |   3 minutes  |  in Customer Engagement, Service

Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in customer service and support environments. These projections have many contact center leaders wondering what they should—and shouldn’t—be focused on when it comes to AI adoption in the coming years. What about AI is hype? And…

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