Sami Musleh

Sami Musleh is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

| | Estimated reading time: 3 minutes | assyst Blog
Why You Need an Omnichannel Service Desk
Why You Need an Omnichannel Service Desk

IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…

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| | Estimated reading time: 5 minutes | assyst Blog
Service Desk Challenges: Find, Keep, and Motivate Your Staff
Service Desk Challenges: Find, Keep, and Motivate Your Staff

This is article number 1 in a series of 8. The Challenge  The quality of your IT customer experience mainly relies on the calibre…

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| | Estimated reading time: 7 minutes | assyst Blog
Infographic: The top 5 ITSM challenges for the next 12 months
Infographic: The top 5 ITSM challenges for the next 12 months

Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The…

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