Implementing best practices in Service Request Management (SRM) ensures that your organization can handle requests efficiently and effectively, improving user…
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Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.
6 Best Practices for Service Request Management
Why is Effective Service Request Management Important?
The Importance of Effective Service Request Management Effective Service Request Management (SRM) is vital for maintaining a well-organized and efficient…
Read MoreWhat is Service Request Management? Service Requests vs. Incidents
Service Request Management (SRM) is a critical process within IT Service Management (ITSM) designed to handle a variety of user…
Read MoreHow IFS assyst helps fast-track digital transformation
Digital transformation is a continuous journey, as our world ceaselessly turns to digital tools and approaches to solve our most…
Read MorePortal pitfalls: 7 reasons why no one’s using your self-service portal
Self-service has become a cornerstone of customer satisfaction and business success but getting everyone on board a new self-service portal…
Read MoreWhat is risk management in ITIL?
What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
Read MoreWhat’s the deal with ITOM and DevOps?
As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…
Read More5 digital transformation fails you could be making
What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…
Read MoreHow AIOps improve service assurance
AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…
Read MoreWhat is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
Read MorePsychology in the Service Desk: Firefighting and Burn-out
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….
Read More3 Ways To Accelerate Incident Management
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…
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