by   |    |  Estimated reading time: 2 minutes  |  in Brand, Customer, Moment of Service   |  tagged , , ,

First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence.  

It therefore goes without saying that when a reputable 3rd party organisation such as Gartner highlights IFS as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report as well as the only vendor tabbed as a Customers’ Choice in the Large Enterprise category, we want to make everyone to know!   

We are of course referring to the Gartner Peer insight report based on the Voice of the Customers for Cloud ERP:   

IFS firmly believes in the power of listening to customers and has harnessed the power of the ‘Voice of the Customer’ for several years now and will continue to build on that capability with recently acquired Customerville.  

The IFS mission is to deliver value and for customers, value is as much about orchestrating their customers, people, and assets as it is about creating loyalty in their customer base.  

Earlier this year we launched the Moment of Service™ as part of our new brand look and feel.  

This was clear message and signal to the market that beyond the talk, IFS is walking the walk when it comes to listening, working with and supporting customers so they can create value from their investment and have strong differentiators against their competitors.  

We are proud of what we have achieved:   

  • We are named a Customers’ Choice in the Gartner Peer Insights’ report based on IT decision makers with highest ratings by highest number of reviews 
  • We are highest rated vendor, in the Customers’ Choice 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report 
  • We are the only vendor tabbed as a Customers’ Choice in the Large Enterprise category in 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report 
  • We are recognized as the only Customers’ Choice vendor in the Large AND Midsize enterprise categories in 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report 

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