| | Estimated reading time: 5 minutes | Brand, Customer, Customer Engagement, Moment of Service
Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS…

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| | Estimated reading time: 2 minutes | Brand, Customer, Moment of Service
IFS highlighted as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report

First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence.   It therefore goes without saying that…

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| | Estimated reading time: 3 minutes | Cloud, Creativity & Innovation, IFS Cloud, Moment of Service, Transform Your Business
It takes a village to raise a child … and to rebrand a company!

“I saw you changed the entire IFS brand look – that must have been an enormously complex marketing project to…

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| | Estimated reading time: 2 minutes | Business Technology, Moment of Service, Sustainability
Racing for purpose in the 2021 Rolex Fastnet Sailing Race

Speeding across 695 nautical miles of sea at speeds of up to 40 knots isn’t for everyone. But for the…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 3 minutes | Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation
Understanding New Business Models And Opportunities In The Wake Of Covid-19

March of last year saw us publish the findings of a major study that, among other things, touched on the…

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| | Estimated reading time: 4 minutes | IFS Cloud, Moment of Service, Service
Defining Your Moment of Service
Moment of Service

I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…

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| | Estimated reading time: 3 minutes | IFS Cloud, IFS News, Just For Fun, Transform Your Business
Say hello to the new IFS
IFS Moment of Service

Today we announced a refresh of the IFS brand. It’s a big milestone for the business, and there are many…

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