More and more, service provider companies are figuring out how to digitize service and it will improve our lives in…
Read More
Tom Bowe is the former Industry Director for Enterprise Service Management at IFS.
Service digitization for dads everywhere
3 questions to ask an ESM vendor during your demo
A surprising number of companies are replacing their service automation software (not IFS’s) that they just selected last year! After…
Read MoreWhat to check for when evaluating service management software
Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using…
Read MoreHow low can you go? SLAs, failure rates, and IoT in the service industry
When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do…
Read MoreBringing IFS WoCo Back to Real Life for Service Providers
Last week was grand. The presentations, the location, the food, the guest speakers, the bands (Spandau Ballet and Lou Gramm…
Read More
