by   |    |   3 minutes  |  in Business Agility, Business Technology, Service

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

Read more

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

Read more

by   |    |   3 minutes  |  in Service

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

Read more

by   |    |   6 minutes  |  in Events, Service

Last week was grand. The presentations, the location, the food, the guest speakers, the bands (Spandau Ballet and Lou Gramm of Foreigner, etc.); all of it was riveting, fast paced, and a little bit surreal. But as IFS employees and customers alike left Boston and braced for the letdown that naturally comes off the high…

Read more