Tom Bowe

Tom Bowe is the former Industry Director for Enterprise Service Management at IFS.

| | 2 minutes | Creativity & Innovation, Digital Transformation, Service
Service digitization for dads everywhere
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More and more, service provider companies are figuring out how to digitize service and it will improve our lives in…

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| | 3 minutes | Business Agility, Business Technology, Service
3 questions to ask an ESM vendor during your demo

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After…

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| | 3 minutes | Business Agility, Business Technology, Creativity & Innovation, Service
What to check for when evaluating service management software

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using…

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| | 3 minutes | Service
How low can you go? SLAs, failure rates, and IoT in the service industry

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do…

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| | 6 minutes | Events, Service
Bringing IFS WoCo Back to Real Life for Service Providers

Last week was grand. The presentations, the location, the food, the guest speakers, the bands (Spandau Ballet and Lou Gramm…

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