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A CIO’s guide to making an informed technology investment. 

Many CIOs are uncertain about the roles played by Enterprise Asset Management (EAM) and Field Service Management (FSM) software―and whether their telecommunications organization has a need for both.  

As a telecom service provider, you might be curious about how enterprise asset management (EAM) and field service management (FSM) can work together to optimize your network. After all, both software solutions deal with physical assets and how they translate into the services that you deliver to your customers, whether they are B2C or B2B. Fortunately, there is now an executive guide available that compares the benefits of EAM and FSM software for communications service providers (CSPs) and telecom operators.  

Telecom operators face a multitude of challenges in managing their network assets, including meeting customer expectations, adhering to regulations, promoting sustainability, and keeping up with technological advancements. The new guide, EAM vs. FSM: Optimize Network Performance and Quality,” investigates these challenges and explains how solutions like EAM and FSM can help CSPs enhance their asset performance, service quality, and operational efficiency. 

Enterprise Asset Management Software is traditionally a software solution that helps telecom operators plan, execute, and monitor the entire lifecycle of their network assets, from design and installation to maintenance and decommissioning. EAM enables telecommunications companies to optimize their asset utilization, reduce costs, extend asset lifespans, and comply with regulations.  


According to Gartner, the global EAM market size is expected to grow from USD 3.3 billion in 2020 to USD 5.5 billion by 2026 at a compound annual growth rate (CAGR) of 8.7%. 


Comparatively, Field Service Management is a software solution that helps telecom operators manage and optimize their field service operations, such as scheduling, dispatching, tracking, and invoicing. FSM enables telecom operators to enhance their service delivery, increase customer satisfaction, improve productivity, and generate revenue.  


According to Gartner, the global FSM market size was valued at USD 3.4 billion in 2019 and is projected to register a CAGR of 16.9% from 2020 to 2027. 


Both EAM and FSM are essential for telecom operators to optimize their network performance and quality, but they have different strengths and weaknesses depending on the criteria.  

What makes IFS Cloud uniquely valuable to CSPs and telecom operators looking to update legacy systems and adopt EAM and FSM software? These capabilities can work seamlessly together and be inherently integrated on the same software platform, which can be deployed however your organization wants—in your cloud, in our cloud or even on-premises. And with evergreen software updates, your company will be able to futureproof its operations and ensure a competitive edge for years to come. 

Interested in learning more? The EAM vs. FSM: Optimize Network Performance and Quality guide provides CIO with valuable resources and explanations on how EAM and FSM can be leveraged to gain a competitive edge in the telecoms market. 

Download a complimentary copy of the executive guide now. 

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