The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed…
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A Brief History of ITIL
Are you struggling to make sense of what’s new in ITIL 4? The cosmologist Carl Sagan said “You have to know…
Read MoreITIL 4: Why Processes are now Practices
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn’t just a semantic change. So why is it…
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