Harsh Tandon

Harsh Tandon is a Digital Marketing Lead at IFS assyst. With over 15 years of experience, Harsh takes care of the digital strategy at IFS assyst and loves telling great stories in a simple way. He is a strong advocate and practitioner of agile way of working and have some solid experience of deploying data driven marketing strategies and campaigns. Harsh has a proven track record of helping organizations realize their business objectives and grow their revenue by optimizing their business strategy and marketing efforts.

| | Estimated reading time: 3 minutes | assyst Blog
IFS Unleashed: A Great Collection of Exciting Moments
IFS Unleashed: A Great Collection of Exciting Moments - banner

After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been!

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| | Estimated reading time: 13 minutes | assyst Blog
What is IT Incident Management? (Best Practice and Processes)
What is IT Incident Management? (Best Practice and Processes)

IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…

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| | Estimated reading time: 9 minutes | assyst Blog
A Brief History of ITIL
A Brief History of ITIL

Are you struggling to make sense of what’s new in ITIL 4? The cosmologist Carl Sagan said “You have to know…

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| | Estimated reading time: 5 minutes | assyst Blog
ITSM HACK #2: 4 Tips for Driving Self-Service Adoption
ITSM HACK #2: 4 Tips for Driving Self-Service Adoption

So, you’ve just implemented a new self-service platform for your employees. But so far, it’s only been gathering dust as…

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| | Estimated reading time: 8 minutes | assyst Blog
7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
7 Real-World IT Cost-Cutting Mistakes You Need to Avoid

For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…

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| | Estimated reading time: 7 minutes | assyst Blog
6 Steps for Consolidating Multiple ITSM Tools
The 7 Guiding Principles of ITIL 4: Collaborate and promote visibility
| | Estimated reading time: 5 minutes | assyst Blog
Want to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
Want to Attain Happiness? Then Pursue Connectedness and Service - an ESM Perspective

There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…

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| | Estimated reading time: 4 minutes | assyst Blog
IFS assyst named a Leader in Enterprise Service Management
IFS assyst named a Leader in Enterprise Service Management

The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a…

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| | Estimated reading time: 3 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Collaborate and promote visibility
The 7 Guiding Principles of ITIL 4: Collaborate and promote visibility

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 6 minutes | assyst Blog
What next? How to Apply Mission-Based Prioritisation to IT
What next? How to Apply Mission-Based Prioritisation to IT

Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So…

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| | Estimated reading time: 4 minutes | assyst Blog
How to Launch a Service Desk Chatbot
How Advanced Service Desk Chatbots Work -banner

Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….

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