After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been!
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Harsh Tandon is a Digital Marketing Lead at IFS assyst. With over 15 years of experience, Harsh takes care of the digital strategy at IFS assyst and loves telling great stories in a simple way. He is a strong advocate and practitioner of agile way of working and have some solid experience of deploying data driven marketing strategies and campaigns. Harsh has a proven track record of helping organizations realize their business objectives and grow their revenue by optimizing their business strategy and marketing efforts.
IFS Unleashed: A Great Collection of Exciting Moments
What is IT Incident Management? (Best Practice and Processes)
IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
Read MoreA Brief History of ITIL
Are you struggling to make sense of what’s new in ITIL 4? The cosmologist Carl Sagan said “You have to know…
Read MoreITSM HACK #2: 4 Tips for Driving Self-Service Adoption
So, you’ve just implemented a new self-service platform for your employees. But so far, it’s only been gathering dust as…
Read More7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…
Read MoreThe 4 Dimensions of ITIL 4: Organizations & People
6 Steps for Consolidating Multiple ITSM Tools
Want to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read MoreIFS assyst named a Leader in Enterprise Service Management
The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a…
Read MoreThe 7 Guiding Principles of ITIL 4: Collaborate and promote visibility
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
Read MoreWhat next? How to Apply Mission-Based Prioritisation to IT
Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So…
Read MoreHow to Launch a Service Desk Chatbot
Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
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