Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience?…
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Candice Arnold is the CMO for Enterprise Service Management (IFS assyst) at IFS and is at the helm of the branding and marketing efforts for their leading ESM/ITSM solution. She has been named one of the Top 50 most influential Women in the UK Channel and shortlisted as CRN's marketeer of the year. Candice firmly believes that marketing breathes life into brands and services and has extensive experience in leading large global teams to solve complex commercial issues, having held senior marketing roles in the enterprise software space.
Top 5 features to look for in an ESM system
4 ways self-service can support your company culture
Innovative strategies are critical for businesses if they want to stay ahead of the competition. Self-service is one such strategy…
Read MoreWhat is hyperautomation?
What is hyperautomation? Hyperautomation is the integration of advanced technologies, such as artificial intelligence and machine learning, with traditional automation…
Read MoreWhy You Should Go for Low-code ESM Solutions for a Better Service Experience
Are you looking to expand enterprise service management (ESM) capabilities in your business? As companies sought solutions to their most…
Read More9 data security best practices for your business
Ensuring data is protected and secured is a given, but actually doing so can be a daunting challenge. As cyberattacks…
Read More3 Reasons Why Knowledge Management Fails
ITIL 4: Why Processes are now Practices
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn’t just a semantic change. So why is it…
Read MoreThe beginning of an end-to-end service industry
A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…
Read MoreLegacy vs Cloud ITSM: what’s the difference?
We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….
Read MorePlan for a successful ITIL implementation
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…
Read MoreBuilding Trust With Every Moment of Service
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…
Read MoreAll you need to know about IFS assyst 11.4
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This…
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