Candice Arnold

Candice Arnold is the CMO for Enterprise Service Management (IFS assyst) at IFS and is at the helm of the branding and marketing efforts for their leading ESM/ITSM solution. She has been named one of the Top 50 most influential Women in the UK Channel and shortlisted as CRN's marketeer of the year. Candice firmly believes that marketing breathes life into brands and services and has extensive experience in leading large global teams to solve complex commercial issues, having held senior marketing roles in the enterprise software space.

| | Estimated reading time: 5 minutes | assyst Blog
Why You Should Go for Low-code ESM Solutions for a Better Service Experience
Why you should go for low-code ESM solutions for a better service experience

Are you looking to expand enterprise service management (ESM) capabilities in your business? As companies sought solutions to their most…

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| | Estimated reading time: 6 minutes | assyst Blog
9 data security best practices for your business
9 data security best practices for your business

Ensuring data is protected and secured is a given, but actually doing so can be a daunting challenge. As cyberattacks…

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| | Estimated reading time: 7 minutes | assyst Blog
3 Reasons Why Knowledge Management Fails
3 Reasons Why Knowledge Management Fails
| | Estimated reading time: 6 minutes | assyst Blog
ITIL 4: Why Processes are now Practices
ITIL 4: Why Processes are now Practices

ITIL 3 talked about processes, ITIL 4 talks about practices. This isn’t just a semantic change. So why is it…

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| | Estimated reading time: 6 minutes | assyst Blog
The beginning of an end-to-end service industry
The beginning of an end-to-end service industry

A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…

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| | Estimated reading time: 12 minutes | assyst Blog
Legacy vs Cloud ITSM: what’s the difference?
Legacy vs Cloud ITSM: what’s the difference?

We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….

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| | Estimated reading time: 5 minutes | assyst Blog
Plan for a successful ITIL implementation
Plan for a successful ITIL implementation

ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…

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| | Estimated reading time: 4 minutes | assyst Blog
Building Trust With Every Moment of Service
Building Trust With Every Moment of Service

Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…

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| | Estimated reading time: 5 minutes | assyst Blog
All you need to know about IFS assyst 11.4
All you need to know about IFS assyst 11.4

At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This…

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| | Estimated reading time: 5 minutes | assyst Blog
KPIs in SAM
| | Estimated reading time: 2 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Progress iteratively with feedback
ITSM ITIL 4 The 7 Guiding Principles of ITIL 4: Think and work holistically

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 5 minutes | assyst Blog
What Does “Value” Really Mean?
What Does "Value" Really Mean?

“Value” is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it,…

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