Category: Customer Engagement

Explore all posts related to the "Customer Engagement" category.

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Customer Service ERP + 2IFS Champion Moment of Service

Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

customer experience

Customer Experience Digital Transformation + 2IFS Cloud Moment of Service

51 Percent of Companies have Re-engineered Processes for Better Customer Experiences

Customer Experience Digital Transformation + 2IFS Cloud Moment of Service

58 Percent of Consumers Share Poor Experiences with their Network

Digital Transformation Service + 1Servitization

90 percent of Companies in the Process of re-engineering their Business

Featured Moment of Service

Understanding New Business Models And Opportunities In The Wake Of Covid-19

Five Reasons to Attend IFS World Conference

Featured Customer Centricity + 4Events IFS World Conference Partners WoCo

5 reasons to attend IFS World Conference 2019

Adding Artificial Intelligence

Featured AI + 4Artificial Intelligence Customer Engagement Customer Service ROI

Ensuring the ROI of Adding Artificial Intelligence

Featured AI + 4Artificial Intelligence Chatbots Customer Engagement Customer Service

Most Customers Hate AI & Chatbots For This Reason…

Sarah 7004_blog

Featured CRM + 8Customer Engagement Customer Experience CX Field Service FSM 6 fsm software IoT Service Management

The Self-Service Imperative

AI adoption mistakes

Featured adopting AI + 3AI Artificial Intelligence Customer Engagement

Avoiding AI Adoption Mistakes

Retail Service Experience

Featured AI + 4Chatbots Customer Engagement Customer Service retail

How to Balance People and Bots in Your Retail Service Experience

Featured Customer Engagement + 11Customer Experience devices Field Service Management FSM 6 IFS CE IoT Managed Cloud procurement PSO SaaS User Experience

IFS FSM 6: Delivering a superior experience….to everyone!

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