Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Labor valuation using the “Dark Side of the Moon”
Squaring the circle between valuing labor and adding value to labor is a key to unlocking pent-up potential in business…
Read MoreAnd the sooner you use enterprise software, the quicker the ROI!
Last week Martin Gunnarsson blogged that “Owning enterprise software doesn’t add value to your business; using it does.” How true…
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