| | Estimated reading time: 3 minutes | Business Agility, Customer Engagement, Service, Transform Your Business
The Self-Service Imperative
Sarah 7004_blog

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…

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| | Estimated reading time: 1 minute | Service
Does Big Data Have a Role to Play in Service Management?

The other day, I had an enjoyable conversation with IFS Senior Vice President Larry Laux – one of our most…

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