| | Estimated reading time: 3 minutes | Customer Engagement, Service
How to Balance People and Bots in Your Retail Service Experience
Retail Service Experience

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…

Read More
| | Estimated reading time: 7 minutes | Agilité d'entreprise, Créativité & Innovation, Research, Stratégie, Technologie
Concepts stores innovants, blockchain et transformation de la supply chain rythmeront la distribution en 2018
Concepts stores innovants, blockchain et transformation de la supply chain rythmeront la distribution en 2018

Le numérique est partout dans le commerce aujourd’hui. La menace de entreprises e-commerces plus agiles pousse les acteurs traditionnels à…

Read More
| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Creativity & Innovation, Research, Retail, Strategy, Supply Chain
In 2018 retailers will look to innovative store concepts, Blockchain and supply chain transformation
In 2018 retailers will look to innovative store concepts, Blockchain and supply chain transformation

Digital is everywhere in retail today. The threat from more agile, internet-based companies continues to drive traditional players to try innovative…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Research, Retail, Strategy
Is unified commerce putting the customer experience back on center stage as it should be?
Is unified commerce putting the customer experience back on center stage as it should be?

In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs…

Read More
| | Estimated reading time: 3 minutes | Business Technology, Retail, Strategy, Supply Chain
How to support your evolving omni-channel strategy with RFID and ERP
How to support your evolving omni-channel strategy with RFID and ERP

RFID technology has risen to become a valuable element in better performing supply chain management, ensuring that the right products…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Retail, Strategy, Supply Chain
ERP: the building block that drives personalization
expérience utilisateur

An omni-channel transaction may be triggered on a smart screen, but delivering on it depends on end-to-end goods visibility, planning…

Read More
| | Estimated reading time: 5 minutes | Events, Research, Retail, Strategy
Key takeaways from NRF 2017: Transparency, the unique customer experience and the merging of the physical and digital world
Key takeaways from the NRF Big Show 2017

Returning home from my third NRF Big Show 2017, I feel a sense of urgency for continued evolution (rather than…

Read More
| | Estimated reading time: 7 minutes | Creativity & Innovation, Digital Transformation, Retail, Strategy, Supply Chain
Brave new world of retail: sustain and entertain in 2017
This will be the year of retailtainment.

2017 will be a fantastic year for retailers to experiment by trying out new ideas. There’s only one thing they…

Read More
| | Estimated reading time: 3 minutes | Business Technology, Retail, Strategy
Omni-channel: A question of “How?”
Omni-channel: A question of “How?”

For retailers, being able to deliver, and keep delivering, is at the heart of omni-channel success. But delivering has never…

Read More
| | Estimated reading time: 2 minutes | Events, Retail
IFS World Conference 2016 from a wholesale and retail perspective

Over 1,200 people from 50 countries joined us in Gothenburg, Sweden for IFS World Conference 2016. After yet another successful…

Read More
| | Estimated reading time: 2 minutes | Retail, Strategy, Supply Chain
Sustainability within Retail, something for you to consider? Definitely!

Sustainability is one of the major trends facing retailers in a consumer-driven marketplace. As mentioned by Marian Salzman at NRF,…

Read More
| | Estimated reading time: 4 minutes | Research, Retail
Retail industry — a change would do you good

IFS recently carried out a global survey of over 1,000 IT decision makers from companies in 12 countries. The survey aimed…

Read More