theCUBE Marne Martin

by   |    |   15 minutes  |  in Creativity & Innovation, Events, Service Management, Transform Your Business

theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement the technologies that are changing our world. This year, they joined IFS in Boston for IFS World Conference 2019. Below is the transcription of an interview with President of IFS Service Management BU & CEO…

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service

by   |    |   6 minutes  |  in Events, Service Management

While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…

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IFS helps Spencer Technologies

by   |    |   1 minute  |  in Service Management

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….

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spotlight on service

by   |    |   3 minutes  |  in Service Management

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to usher in the “age of field service” where larger software companies are beginning to make bigger ticket purchases in FSM. It is great news for the industry and follows the path that other line of…

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by   |    |   4 minutes  |  in Cloud, Service Management

A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for our unmatched ability to both provide the scope of capabilities to support even the most complex implementations and execute…

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by   |    |   4 minutes  |  in Service Management

In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will technology eliminate the need for technicians altogether? I think not. But the role and responsibilities are undoubtedly changing and will continue to do so. The good news, for your technicians and for you, is that…

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service dispatch IFS

by   |    |   5 minutes  |  in Service Management

Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers. Beyond the…

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IFS Named Leader in Gartner's Magic Quadrant for FSM

by   |    |   3 minutes  |  in Service Management

Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for Field Service Management. In many ways, Gartner’s report outlines what we already knew: the field service landscape is rapidly changing, and IFS is ready to help organizations lead that change. The report paints a picture…

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