IFS APIs

by   |    |   3 minutes  |  in Business Technology

Companies in our industry right now are working very hard to prove that they have successfully integrated technologies like the internet of things (IoT) and artificial intelligence (AI) into their enterprise software products. As I described during this interview with Silicon Angle’s TheCube at our World Conference in October, what actually makes these transformational technologies valuable is the simple application program interface (API).  While there’s…

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Managing the March Towards Zero Touch Service

by   |    |   6 minutes  |  in Service Management, Strategy, Transform Your Business

A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers….

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Four Key Takeaways on the State of Service

by   |    |   3 minutes  |  in Service Management

Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for the excellence of our service management solution, and the many ways that it helps service organizations maximize wins and build digital-first service solutions, the…

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If Amazon did Factories

by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Manufacturing, Strategy, Transform Your Business

Amazon recently announced record profits of $3.03bn, breaking its own record for the third consecutive time. However, Amazon appears to be at a crossroads as to where it heads next. Beyond pouring additional energy into Amazon Prime, many have wondered whether the company may decide to enter an entirely new sector such as manufacturing to drive future…

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Mine Gold and Data

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Energy and Utilities, Transform Your Business

The mining industry is going through a period of renewal. But while the cost-cutting and downsizing is at an end, it’s not like the heady days of the boom, with seemingly unlimited access to capital for new projects. At this point in the cycle, new investments are being applied strategically with both a view to…

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Oil Rig Digital Twin

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Digital Transformation, Oil & Gas, Transform Your Business

According to a recent report from EY analysing the Norwegian Oilfield Services in 2018, all oil and gas sectors will experience growth in 2019. This following a fall of nearly 2 percent in exploration and production drilling in 2018 – which EY also expect to grow by 10 percent in 2019. Industry growth and innovation…

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sandro-katalina-457230-unsplash

by   |    |   7 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Transform Your Business

AI will combine with new-generation sensors to create a new kind of business automation in 2019. Digital twins will help companies see their businesses anew, with shared simulations that offer security in investment and product development. And blockchain will shed its negative perceptions, emerging as an enabler, not a disruptor. 2019 will be all about…

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Sarah 7004_blog

by   |    |   3 minutes  |  in Business Agility, Customer Engagement, Service Management, Transform Your Business

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…

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Field Service Management 6 Launch

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Service Management, Strategy, Transform Your Business

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…

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