Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit down and chat with Alastair Clifford-Jones, CEO of consulting firm Leadent Solutions. Besides bonding over a mutual love of live music and sharing parenting tales, we reflected on our years in the world of field…
In part one of this blog, I explored the recent ECJ ruling re-enforcing the recording of hours worked and breaks taken by EU workers. This second part explores how technology plays its part in preventing a return to clocking and takes one step toward automated time recording. How can companies prepare for this ruling? This…
The old-fashioned chore of clocking in and out is the last thing you think about in a modern digitized business environment. Yet the recent ruling by the European Court of Justice (ECJ), enforcing the recording of hours worked and breaks taken by each employee each day has reawakened such thoughts. Federacion de Servicios de Comisiones…
It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms settle on a boilerplate parts management solution and expect it to manage the dense cloud of inventory challenges that reverse logistics represents. Reverse logistics is much more than returns. For most service firms, it’s removing…
In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will technology eliminate the need for technicians altogether? I think not. But the role and responsibilities are undoubtedly changing and will continue to do so. The good news, for your technicians and for you, is that…
This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise Asset Management, and Field Service Management. With that comes insight from thought leaders, IFS executives, and the best-in-class companies who are using IFS solutions to challenge the status quo. You may be wondering what’s in…
How do you provide accommodations for construction workers when their work site is an oil rig located 500 miles from shore? You turn to Floatel, whose fleet of floating hotels provide comfortable lodgings above deep waters and hostile environments around the world. I recently had the opportunity to speak with IFS Challenger Champion Marie Sköldenborg, who…
When I meet with IFS customers across the UK one of the most common pieces of feedback is the struggle to find talent to bridge the ‘skills gap’ or ‘skills shortage’ affecting UK businesses. On the one hand, they have new technologies entering their factories, warehouses, construction sites and in-field equipment, on the other, they…
“I’m in Malaysia, we just went live with IFS Applications 10.” These were some of the first words I exchanged with Pawel when I recently caught up with him over the phone. A few minutes farther into the conversation, I had not only learned that Shawcor, the global energy services company, had successfully deployed IFS…
Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers. Beyond the…
