While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…
As IFS looks to expand its reach, the vendor has started actively recruiting partners that can help create and deliver innovative solutions for customers investing in digitization and automation. For the past five months, Sakari Jorma, IFS Senior Vice President of Global Technology Alliances, has been identifying and starting to onboard partners with offerings that…
Many of our customers are true challengers in their field. They have high ambitions and are prepared to do something bold, leveraging new technology and new ways of working to stay or get ahead of the pack. One of our customers, Cheer Pack, is such a challenger. Although already a market leader, they continuously look…
IFS announced today the winners of the first annual Challenger of the Year Awards. The IFS Challenger of the Year Awards were established to celebrate the greatest achievements among customers using IFS solutions to gain a competitive advantage or create value through innovation. The awards recognize customer success in three main categories: The Wave Maker,…
The customer is in charge. That was a prevailing theme throughout the first full day of activity at this year’s IFS World Conference, taking place this week in Boston. IFS CEO Darren Roos set the tone during his morning welcome, saying the company made this year’s event more customer-centric in response to feedback from last…
Whether users are performing tasks or looking for information on a website, smartphone or tablet, the interface should be familiar, intuitive and easy to use. That’s the driving concept behind IFS’s Aurena user experience (UX), which is now available across the vendor’s full suite of solutions. Aurena is a browser-based UX that helps users navigate…
A diverse workforce is particularly important today when the problems businesses have to solve are increasing in complexity. “When you bring together people with different perspectives, they have a different way of looking at things,” said Cindy Jaudon, president of IFS Americas. She was one of the panelists during a thought leadership breakfast meeting held…
The winners of the 2019 IFS Partner of the Year Awards are announced! IFS is pleased to present the winners of the fourth annual IFS Partner of the Year Awards, a global initiative that celebrates the success and innovation driven by partners throughout the global IFS partner ecosystem. Winners of the IFS Partner of the Year…
IFS is well known for its ‘for the challengers’ mantra, which encourages people to achieve more and challenge the status quo. IFS uses the same mantra with its corporate social responsibility (CSR) initiatives and the IFS Foundation. The IFS Foundation The IFS Foundation is a charitable trust set up to help break the poverty cycle…
Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….
