Five Reasons to Attend IFS World Conference

by   |    |   4 minutes  |  in Customer Engagement, Events

IFS World Conference 2019 will take place October 7 – 10, 2019 in Boston, MA, and it continues where we left off last year – putting our customers firmly in the center of everything we and our partners do. If you’ve been to an IFS World Conference before you’ll know it’s packed with news and…

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spotlight on service

by   |    |   3 minutes  |  in Service

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to usher in the “age of field service” where larger software companies are beginning to make bigger ticket purchases in FSM. It is great news for the industry and follows the path that other line of…

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by   |    |   4 minutes  |  in Cloud, Service

A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for our unmatched ability to both provide the scope of capabilities to support even the most complex implementations and execute…

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by   |    |   9 minutes  |  in Corporate Social Responsibility

IFS is committed to making an impact and contributing to make the world a better place, through its Corporate Social Responsibility Program and The IFS Foundation. IFS is proud to partner with Tony Hawk this year at the IFS World Conference and highlight the work of the Tony Hawk Foundation. Below is a blog written…

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by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing

One day AI systems will predict what is currently impossible, to allow us to overcome the inefficiencies in our lives and in our factories. In a previous blog, I discussed the reasons why we humans do not trust artificial intelligence. In this blog, I would like to look at the potential of AI and what,…

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by   |    |   5 minutes  |  in Service

Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit down and chat with Alastair Clifford-Jones, CEO of consulting firm Leadent Solutions. Besides bonding over a mutual love of live music and sharing parenting tales, we reflected on our years in the world of field…

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by   |    |   4 minutes  |  in Business Technology, Digital Transformation, Strategy, Transform Your Business

In part one of this blog, I explored the recent ECJ ruling re-enforcing the recording of hours worked and breaks taken by EU workers. This second part explores how technology plays its part in preventing a return to clocking and takes one step toward automated time recording. How can companies prepare for this ruling? This…

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by   |    |   3 minutes  |  in Business Technology, Strategy, Transform Your Business

The old-fashioned chore of clocking in and out is the last thing you think about in a modern digitized business environment. Yet the recent ruling by the European Court of Justice (ECJ), enforcing the recording of hours worked and breaks taken by each employee each day has reawakened such thoughts. Federacion de Servicios de Comisiones…

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by   |    |   3 minutes  |  in Service

It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms settle on a boilerplate parts management solution and expect it to manage the dense cloud of inventory challenges that reverse logistics represents. Reverse logistics is much more than returns. For most service firms, it’s removing…

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