A recent Customer Survey Software infographic from Gartner®1 has caught the attention of many leaders engaged in digital transformation. They…
Read MoreDoes “Digital Transformation Success Insurance” Exist?
Cloud-Native Mindset for Digital Transformation…
Just starting your digital transformation journey? Haven’t heard of Cloud Native? Cloud native capabilities increase your company’s innovation output and…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreThe CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
Read MoreDigital transformation is about people, not technology.
Digital transformation isn’t just a buzzword, it has become a way of being given the ever-increasing rate of technology adoption…
Read MoreHow intelligent data will be the foundation of supply chains in 2022
If the last twelve months are anything to go by, it is imperative for companies to show agility and adaptability…
Read MoreENERGY, UTILITIES, AND RESOURCES INDUSTRY PREDICTIONS 2022: BETTER INFRASTRUCTURE & SUPPORT FOR CUSTOMERS AND OUR PLANET
PREDICTION 1: By 2050, on our current path, the world’s global carbon emissions will fall 60% short of our net…
Read MoreThe inside track on IFS Cloud 21R2 for Aerospace & Defense
Improved compliance for government manufacturing contracts and the aviation maintenance supply chain, along with forward and line maintenance mobility are…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read More90 percent of Companies in the Process of re-engineering their Business
A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…
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