| | Estimated reading time: 5 minutes | Customer Experience, Energy, Utilities & Resources
Utilities: The seismic shift in customer engagement

Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…

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| | Estimated reading time: 5 minutes | Business Transformation, Customer Experience, IFS Cloud
Does “Digital Transformation Success Insurance” Exist?

A recent Customer Survey Software infographic from Gartner®1 has caught the attention of many leaders engaged in digital transformation. They…

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| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

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| | Estimated reading time: 4 minutes | Customer, Digital Transformation, Product and Innovation
Voice of the Customer: the foundation to business transformation success

12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…

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