IFS Blog

Blogs on Technology, Innovation and Creativity

Categories

| | Estimated reading time: 3 minutes | Service
People Talking
Welcome to the future of field service
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| | Estimated reading time: 2 minutes | Customer Engagement, Service
agent engagement
Why Agent Engagement Hinges on Tool Effectiveness
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| | Estimated reading time: 5 minutes | Creativity & Innovation, Digital Transformation
Industrial IoT trend advancing rapidly despite strong headwinds
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| | Estimated reading time: 6 minutes | Strategy
Brexit – an opportunity for scenario planning
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| | Estimated reading time: 3 minutes | Customer Engagement, Service
omni-channel
The Foundational Pillars of Omni-Channel Success
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| | Estimated reading time: 5 minutes | Strategy
Implementing 2-tier ERP – Making it work
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| | Estimated reading time: 3 minutes | Customer Engagement, Service
retail customer experience
Where Does AI Belong in the Retail Customer Experience?
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| | Estimated reading time: 5 minutes | Strategy
Lightbulbs
A 2-tier ERP? – Don’t rule it out!
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| | Estimated reading time: 3 minutes | Transform Your Business
The complex task of keeping modern naval fleets primed and ready
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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Will AI eliminate humans
Will AI Eliminate Humans in the Retail Contact Center?
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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Artificial Intelligence within customer service
The Emergence of Artificial Intelligence within Customer Service
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| | Estimated reading time: 3 minutes | Customer Engagement, Service
AI and agent-assisted service
Finding the Perfect Balance of AI and Agent-Assisted Service
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