First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence. It therefore goes without saying that…
Read MoreIFS highlighted as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report
It takes a village to raise a child … and to rebrand a company!
“I saw you changed the entire IFS brand look – that must have been an enormously complex marketing project to…
Read MoreRacing for purpose in the 2021 Rolex Fastnet Sailing Race
Speeding across 695 nautical miles of sea at speeds of up to 40 knots isn’t for everyone. But for the…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read MoreUnderstanding New Business Models And Opportunities In The Wake Of Covid-19
March of last year saw us publish the findings of a major study that, among other things, touched on the…
Read MoreDefining Your Moment of Service
I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…
Read MoreSay hello to the new IFS
Today we announced a refresh of the IFS brand. It’s a big milestone for the business, and there are many…
Read More
