When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
Field Service Buzzwords: ‘Seamless’
In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…
Read MoreField Service Buzzwords: A Blog Series
It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…
Read MoreIs unified commerce putting the customer experience back on center stage as it should be?
In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs…
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