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Michael Ouissi

Chief Customer Officer

Michael Ouissi is IFS’s Chief Customer Officer (CCO), a global role that brings together all of the company’s customer-facing functions in order to deliver to each customer a globally harmonized, superior customer experience and maximum business value from their investment in IFS. As part of this customer value approach, Michael is responsible for IFS’s commercial strategy and revenue-generating activities.

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Articles By Michael Ouissi

customer experience

51 Percent of Companies have Re-engineered Processes for Better Customer Experiences

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58 Percent of Consumers Share Poor Experiences with their Network

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18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

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90 percent of Companies in the Process of re-engineering their Business 

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Service Utilities

How will utilities survive? By truly embracing service

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IFS Cloud Portability

Learn how IFS Cloud will protect customer choice

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Evergreen Software

Keeping Software Assets ‘Evergreen’

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Digital Transformation Success Factors

Success Factors for Technology Investments in the Post Pandemic Era

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Digital Transformation

Why Blown Timelines are More Problematic than Blown Budgets in Digital Transformation

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