What’s the Deal with ESM? Organizations constantly face a myriad of challenges in delivering efficient and effective services across various…
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Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.
6 ESM upgrade tips for better performance
10 ways ESM can supercharge HR
Enterprise Service Management, for the uninitiated, is not a superhero with a cape, but it sure can work wonders in…
Read More7 secrets to getting digital transformation right
Why is digital transformation so difficult? Digital transformation… the phrase that evokes images of streamlined processes, increased efficiency, and a…
Read MoreHow ESM supports your distributed workforce
Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
Read MoreHow to promote diversity in your IT hiring
By now, many of us are well aware that diversity is a key driver of business success. But even with…
Read More8 ways to manage stress in your IT team
Stress is a common issue in the workplace, with a recent Gallup report stating that 44% of employees experience a…
Read MoreHow to Attract IT Talent
As technology continues to play an integral role in business operations, tech talent is undoubtedly sought-after across industries. It’s not…
Read MoreWhat is ITSM? | IT Service Management Explained | ITSM Vs ITIL
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
Read MoreWhat is problem management? | Problem management explained and best practices
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…
Read MoreWhat’s new in IFS assyst 11.5?
Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…
Read MoreGartner: 6 Smart Steps for ITSM Tool Selection Success
If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…
Read MoreOmnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
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