By now, many of us are well aware that diversity is a key driver of business success. But even with…
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ITIL 4: What’s new in Incident Management?
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed…
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ITIL 3 talked about processes, ITIL 4 talks about practices. This isn’t just a semantic change. So why is it…
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The 4 Dimensions of ITIL 4: Organizations & People
What is the ITIL 4 Service Value System?
The Service Value System is the core of ITIL 4. In this article, we’ll walk you through it to help you…
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This is article number 1 in a series of 8. The Challenge The quality of your IT customer experience mainly relies on the calibre…
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