Multichannel

Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…

If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…

Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational…

What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…