When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
Meet with IFS at NRF 2016
The retail year of 2016 is kicking off with a bang as the industry’s biggest fair, NRF, hosted in New…
Read More2016 Retail industry predictions
IFS’s Global Industry Director for the retail sector, Ulf Tillander, predicts how three key trends will be impacting the industry…
Read MoreWhy built-in omni-channel is the new crucial retail reality
Retailers that manage to offer a seamless shopping experience will stand strong, but keeping up with the pace of change…
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