| | 3 minutes | Customer Engagement, Service
How Disconnected Systems Are Destroying the Customer Experience
Customer Experience

When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….

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| | 4 minutes | Events, Retail, Supply Chain
Meet with IFS at NRF 2016

The retail year of 2016 is kicking off with a bang as the industry’s biggest fair, NRF, hosted in New…

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| | 5 minutes | Business Agility, Business Technology, Retail, Strategy, Supply Chain
2016 Retail industry predictions

IFS’s Global Industry Director for the retail sector, Ulf Tillander, predicts how three key trends will be impacting the industry…

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| | 5 minutes | Business Agility, Business Technology, Creativity & Innovation, Retail, Strategy
Why built-in omni-channel is the new crucial retail reality

Retailers that manage to offer a seamless shopping experience will stand strong, but keeping up with the pace of change…

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