| | Estimated reading time: 3 minutes | Customer Engagement, Service
Most Customers Hate AI & Chatbots For This Reason…
AI

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
How to Balance People and Bots in Your Retail Service Experience
Retail Service Experience

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
The Emergence of Artificial Intelligence within Customer Service
Artificial Intelligence within customer service

Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…

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| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Events, IFS Labs, Oil & Gas, Research
AI, innovation and working with our customers: IFS’s future
AI, innovation and working with our customers: IFS's future

Technology doesn’t stand still, and neither do we. In this session, we hear the latest on AI from IFS labs; how user groups are help each other – and us – get better, and how Shawcor is trnafroming its approach to business.

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