Sarah Nicastro

Vice President, Customer Engagement

Sarah Nicastro has extensive experience covering the trends, technologies and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the Editor-in-Chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast as well as bringing the IFS customer community together to collaborate, share best practices, and contribute valuable VoC (voice of the customer) back into IFS.

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Articles By Sarah Nicastro

Is Your Business Truly Service-Centric? 7 Signs You’re Walking the Talk

Leading the Shift-Left Charge: 5 Lessons to Learn from Konica Minolta’s Service Transformation

IFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024

Awards Events + 6Field Service Management HotTopics Service service management Service Visionary Sustainability

What is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?

Business Agility customer engagement + 3Digital Transformation Field Service Management Remote Assistance

A Look Ahead: 5 Predictions for Field Service in 2023

Customer Experience Customer Satisfaction + 4employee experience Innovation Moment of Service Service Excellence

5 Levers for Achieving Service Excellence and Standout Customer Experiences

Customer Experience employee experience + 8Future of Field Service Moment of Service PSO Remote Assistance Sarah Service skills gap utilise technology

How to Protect Your Moment of Service in the Face of the Skills Gap

business transformation Future of Field Service + 3Service service management Servitization

The Power of Community: Lessons Learned on the Future of Field Service 2022 Live Tour

2022 predictions Customer Experience + 4FSM remote service service management Sustainability

What Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year

IFS Cloud Service

Three Predictions for How Service Emerges Stronger Than Ever in 2021

Alfa Laval Customer + 2Remote Assistance Service

Alfa Laval Drives Service Excellence with Remote Assistance

COVID-19 Digital Transformation + 1Service