The past few years have forced us to reinvent how we manage and serve our customers. Within Facilities Management, we’ve…
Read MoreFacilities Management: Technology Trends
The CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
Read MoreIncrease the Productivity of your Service Team Despite the Global Skills Shortage
Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…
Read MoreWhat Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year
Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…
Read MoreIFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management
Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read MoreIFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards
We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…
Read MoreCreating End-to-End Service: IFS and Axios Systems Off to a Flying Start
“Most organizations seek the ability to connect IT and the back office to the front office and customer acting teams….
Read MoreThree Predictions for How Service Emerges Stronger Than Ever in 2021
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…
Read MoreMaking Service your Competitive Edge
When people ask “What is Service Management?” the answers usually focus on the obvious: tracking, cataloging, and optimizing service operations…
Read MoreAssurer le R.O.I de l’ajout de l’Intelligence Artificielle
Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…
Read MorePourquoi l’engagement des agents de support client dépend de l’efficacité des outils
Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…
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