| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 6 minutes | Research, Service Management, Stratégie, Technology
3 étapes pour une expérience client connectée et des services inégalés
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

En tant que clients, nous nous sommes habitués à la satisfaction instantanée de nos besoins grâce à l’uber-connectivité. Vous est-il…

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