“I saw you changed the entire IFS brand look – that must have been an enormously complex marketing project to…
Read MoreRead the latest IFS blog posts about the Moment of Service.
Every business has those moments when they get judged, when they either delight or disappoint. Bringing together all the decisions, the processes… the blood, sweat and tears… to deliver at those moments, is what it’s all about. We call it the Moment of Service. Learn more about the Moment of Service.
It takes a village to raise a child … and to rebrand a company!
Racing for purpose in the 2021 Rolex Fastnet Sailing Race
Speeding across 695 nautical miles of sea at speeds of up to 40 knots isn’t for everyone. But for the…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read More90 percent of Companies in the Process of re-engineering their Business
A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…
Read MoreIFS Cloud for Construction – The Time to Transition is Now
As the global construction industry matures and continues its strong rebound from the pandemic, the number of contractors transitioning their…
Read MoreDefining Your Moment of Service
I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…
Read MoreThe Future of Energy & Utilities: Rising to the Challenge and Delivering the Moment of Service
Arguably, no organizations face such radical and transformative change as those currently operating within the energy and utilities sectors. Fueled…
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