At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreWhy IFS FSM 6? It’s the field service game changer
IFS FSM 6: ensuring the quality of our new release!
We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreIntroducing Conversational AI in the Contact Center
What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…
Read MoreCRM et FSM pour une vue client à 360°
La gestion des services sur le terrain (Field Service Management ou FSM) et la gestion de la relation client (Customer…
Read MoreCRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
Read MoreIFS Field Service Management upgrade best practices: Eickhoff customer story
Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.
Read MoreThe rise of servitization and the industry’s “what’s next”
Live blog coverage from the IFS World Conference 2018 break-out session, “The rise of servitization and the industry’s ‘what’s next’.” Nowhere in…
Read MoreDrip feeding makes dynamic workforce management better – here’s how
Making the most of your workforce’s time is vital if you want to keep customers happy and hit SLAs. Here’s how FSM’s new drip feed functionality will make you even more efficient.
Read MoreService leaders: what kind of risk taker are you?
You’re at a party. A stranger approaches you with a coin held out in the palm of her hand. She…
Read MorePeer Reviews: The modern word-of-mouth for enterprise buyers
You need to buy a new pair running shoes – the best that will meet your needs. What’s the first…
Read MoreQ&A: Field service organizations and the need to optimize service models
Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…
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